Our personal data protection policy establishes a relationship of trust between you and our services, in order to offer you a positive experience in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, YOURWAY guarantees as a priority the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For complete transparency towards you, in order to guarantee you secure use of our BABY-YOURWAY website in all its available versions and related applications (hereinafter the "YOURWAY Site"), we make available the way in which we process your data, so that our services are always in accordance with respect for your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, throughout all of our platforms.
Our policy and ourselves guarantee that all necessary precautions for the protection of all your data and against the disclosure, loss or alteration thereof are taken. This is why we make available to you all the elements allowing you to easily understand our way of processing your data. This data will only be kept for the time necessary for the determined management and processing. You will obviously be able, at any time, to access your data and modify it, since it will be available in your personal areas of the YOURWAY site.
To these ends, we strive to take all necessary measures in order to comply with applicable data protection law.
Thus, the undersigned YOURWAY commits through this personal data protection policy to respect the essential principles of the European General Regulation and French law regarding the protection of personal data, by making available to you information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period for collected data (paragraph 5) and security measures (paragraph 9)
WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to and concerns you as a customer of YOURWAY, if you have placed an order on the YOURWAY site, a customer of YOURWAY if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the YOURWAY site without having created a customer account or placed an order.
WHO ARE WE?
YOURWAY is a LTD, registered under number xxxxxxx, represented by MERLINE JOSEPH, in the capacity of Chief Executive Officer and whose registered office is located at 71-75 Shelton Street, Covent Garden London WC2H 9JQ
YOURWAY publishes the BABY-YOURWAY.COM Site and implements, in this capacity, various processing of your Data as data controller.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the YOURWAY site using cookies, if you create a customer account on the YOURWAY site, if you place an order for one of our products or services, or if you have agreed to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your navigation on the YOURWAY site, as well as to offer you a more personalized experience. We can thus process your orders in the best way, make installment payment available, prevent fraud, carry out necessary refunds, and manage your customer reviews.
3.2. Your navigation on the YOURWAY Site
In order to allow you to navigate on the YOURWAY site, we process your data with your consent as the legal basis for this.
3.3. The processing of your orders
To be able to handle and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (including through social networks), our after-sales and distance selling service, our actions relating to marketing management and commercial prospecting for the YOURWAY site, as well as for the management, deliveries and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of YOURWAY is the legal basis for processing, with regard to product recall management. Your consent or our legitimate interest are, as the case may be, the legal basis for processing for marketing and commercial prospecting actions. Your consent is the basis for the implementation of "flash" payment.
3.4. Installment payment
For orders concerned by installment payment and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.
3.4.1 Klarna
In order to offer you Klarna payment options, we may need to transmit to Klarna your personal data including your contact details and order details, so that Klarna can assess whether you meet the required conditions to benefit from them and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
To be able to share your reviews with our customers and visitors as well as allow you to leave your review on the BABY-YOURWAY.COM site, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
In order to enable payment recovery and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of YOURWAY, as data controller, are the legal bases for this processing.
3.7. Advertising management operations
YOURWAY's advertising management operations are handled through the use of your data.
This will allow us to increase our customer and prospect data, manage prospect maintenance and technical activities, commercial statistics and advertising campaign studies, update prospecting files of the organization in charge of managing opposition to telephone canvassing, solicitations, set up our competitions and lotteries or any other promotional operation except online gambling and games of chance.
The legal bases for the mentions mentioned above are user consent or the legitimate interest of YOURWAY.
WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of BABY-YOURWAY.
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of warranties or insurance.
For the implementation of installment payment, your data may be shared with service providers such as payment and transaction centers (banks...), or call centers for the management of business processes or customer experience, or, for customer reviews, to a manager of collection and processing of customer reviews.
BABY-YOURWAY's advertising management is managed, thanks to your data, with advertising clients and advertisers.
DATA RETENTION
The data collected by YOURWAY is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by YOURWAY for a certain time.
In current archives for prospects, for 3 years from the last contact with the customer (they are therefore accessible by YOURWAY services). We do not carry out intermediate archiving of this data (with regard to data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable limitation rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of use of customer orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving carried out for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
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EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: for this you must contest the accuracy of your personal data during the time required allowing us to verify their compliance. Or, in the event that you consider that our use of your personal data is unlawful and that you request a limitation of their use and not deletion. We no longer need to use your data with regard to the purposes mentioned in paragraph 3 but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time required for verification in order to determine whether the legitimate grounds we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you require the deletion of your personal data, YOURWAY will still have the possibility to keep it in intermediate archive format for the time necessary to satisfy its legal, accounting and tax obligations.
6.4. You have the right to request the exercise of your right to object to processing used for commercial prospecting purposes.
In case of prospecting by email, you have the right to request modification or unsubscription from newsletters by clicking on the hyperlink "unsubscribe" available in all newsletters, or by navigating directly to the contact page of the BABY-YOURWAY site.
In case of prospecting by SMS, it is possible to unsubscribe by sending by SMS the mention "STOP SMS" to 36007, or by navigating to the contact page of the YOURWAY site.
6.5. You have the right to transmit post-mortem instructions concerning the retention, deletion and communication of your personal data.
In the absence of this type of instruction, your successors and heirs have the possibility to communicate with YOURWAY in order to have access to the uses of this data and allow for "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the discontinuation of personal data processing.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to request your right to portability.
6.7. You have the right to withdraw your consent regarding the performance of processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, this cannot have an effect on the lawfulness of uses carried out before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (accompanied by your email, surname, first name, copy of your identity document and postal address) to the data protection delegation of YOUR NAME or COMPANY NAME by email to contact@domainname.com and/or by post to YOUR NAME or COMPANY NAME, YOUR ADDRESS or COMPANY ADDRESS.
Within a maximum period of one (1) month from the date of receipt of the complaint, we will send you a response.
COOKIES
7.1. What is a cookie?
When you browse a website such as the YOURWAY site, it can then, according to your choice, insert on your device (computer, phone or tablet), through your browser, a text file.
This text file is called a COOKIE. This cookie then allows the website such as YOURWAY, during the prescribed time of validity or registration of the cookie, to identify your device used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in that cookie.
7.2. What are cookies used for on YOURWAY?
Different types of cookies can be classified by categories. Some are issued directly by YOURWAY and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by YOURWAY and its service providers
There are several categories of cookies that may be found on your device when you browse our website:
7.2.1.1. "Essential" Cookies
In order to access our site, "essential" cookies are necessary, they are used for example to be able to place an order.
If they were not present, you could encounter navigation problems on the site and be unable to place an order.
"Essential" cookies also allow YOURWAY to monitor its activity.
They can be inserted on your device by YOURWAY or by its service providers.
7.2.1.2. "Analytics and Personalization" Cookies
"Analytics and personalization" cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, we will be able thanks to them to better target your expectations as well as adapt our offers and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the spaces reserved for advertising on our site. The benefit for you is that your browsing time is better and optimized through the presentation of offers and advertisements relevant to you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and current interests, through your recent browsing history on other sites.
This avoids presenting you with advertising content of no interest to you. At the same time, YOURWAY prefers to see its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by YOURWAY or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
During your navigation on our site, we may include computer applications from a third party, in order to offer you the possibility to share content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons that come from social networks.
These social networks can then identify you through these buttons even if you did not use them during your navigation on the site. They can do this if during your last navigation on the site you were simultaneously connected or active on your device to your social network. We have no control over the uses they employ, nor over the data they have.
To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising management, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser...).
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising management, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser...).
They can therefore with these cookies and during the prescribed validity period of these, offer advertisements in the locations made available for third-party advertisements, count the number of content they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums owed to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target you and personalize their content if applicable.
7.3. The options offered by your browsing software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browsing software contains many options that you have available and that you can adjust according to your preferences. Through this, you can then accept or refuse cookies on your device.
However, if you choose to accept the recording of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically recorded on your device.
According to your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential recording, or refuse each time this cookie recording on your device.
However, it is important to emphasize that the choices you make during this configuration may possibly modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site for example).
n the event that you prefer to refuse these cookies on your device or delete those already recorded, we decline any responsibility for the consequences of the alteration of the functioning of our services, which would come from the inability for our services to record or have access to the cookies that are used for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and possible choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is kept within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment of the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in compliance with the related regulations and that protection of your privacy and your fundamental rights is guaranteed (with for example the use of contractual clauses of the European Commission).
The data protection delegation can, if you request it, give you more information about data transfer.
SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security appropriate to the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. For this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of processing, but also the identified risks.
In addition, we are compliant with the PCI DSS payment card industry security standard, which reflects our commitment in terms of security.
PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can offer and carry out automated customer identification and "payment in 4 installments". The foundations of this operation are related to the analysis of different variables concerning the type of products, services ordered, or customer profile.
If the risk is assessed with these statistics as being too great (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, you can thus give your opinion and/or oppose the automatic decision.
POLICY UPDATE AND REVISION
Our policy concerning personal data will be updated whenever necessary in order to always be in accordance with the regulations applicable to the protection of your data (at least every three (3) years).
All rights reserved – 1 July 2022